Refund and Returns Policy

Effective Date: June 4, 2024

Thank you for shopping at nobirak.top. Operated by Kircheniova, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the conditions outlined below.

2. Conditions for Return

For a return to be accepted, the item must:

  • Be unused and unworn.
  • Be in the same condition that you received it.
  • Be in its original packaging.
  • Include all original tags and labels attached.
  • Have a receipt or proof of purchase.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] or call us at 715-450-5603 to request a Return Merchandise Authorization (RMA) number.
  2. Provide Details: In your request, please include your order number, the item(s) you wish to return, and the reason for the return.
  3. Receive Instructions: Once your return is approved, we will provide you with specific return shipping instructions and your RMA number.
  4. Package Your Item: Securely package the item(s) you are returning in their original packaging.
  5. Mark RMA: Clearly write the provided RMA number on the outside of your return package.

4. Shipping Your Return

  • You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (e.g., damaged or incorrect item).
  • Shipping costs are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost or damaged during return shipment.

5. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved:

  • Your refund will be processed to your original method of payment within 7-10 business days after the item is received and inspected.
  • You will receive an email confirmation once your refund has been processed.
  • Please note that it may take some additional time for your bank or credit card company to post the refund to your account. This timeframe is beyond our control.

6. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately within 48 hours of receipt at [email protected] or call 715-450-5603. We will work with you to arrange a return, replacement, or refund, and we will cover the return shipping costs in these specific circumstances.

7. Non-Returnable Items

Please note that certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants).
  • Custom products (e.g., special orders or personalized items).
  • Personal care goods (e.g., beauty products, sanitary goods).
  • Hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item’s return eligibility.

8. Contact Information

For any questions regarding our Refund and Returns Policy, or to initiate a return, please contact us:

  • Company/Owner Name: Kircheniova
  • Website: nobirak.top
  • Email: [email protected]
  • Phone: 715-450-5603
  • Address: 606 Abner Road, Eau Claire, WI, US